Shipping policy

Last updated: March 23, 2026

At LUIS RAFAEL, every garment is crafted in limited quantities with care and attention. We aim to provide a smooth, reliable, and premium delivery experience.

Shipping Policy – LUIS RAFAEL

1. Overview

This Shipping Policy outlines how LUIS RAFAEL handles the delivery of products purchased through our website.

By placing an order, you agree to the terms below.

2. Processing Time

  • Standard orders: processed within 2–5 business days

  • Pre-orders: shipped within the timeframe communicated at the time of purchase (e.g., June delivery)

Processing times begin once your payment has been successfully received.

3. Shipping Methods & Costs

Shipping costs are calculated at checkout and depend on the delivery location and chosen shipping method.

We offer the following options:

  • Standard shipping (tracked)

  • Express shipping (if available)

4. International Shipping

We ship worldwide. Delivery times may vary depending on the destination country.

Customs, import duties, and taxes are the responsibility of the customer unless otherwise stated.

5. Estimated Delivery Times

While we strive to meet delivery estimates, they are not guaranteed. Delays may occur due to factors beyond our control, including:

  • Customs processing

  • Carrier delays

  • Weather or unforeseen events

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number (if applicable).

7. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 48 hours at:
info@luisrafaelstudios.com

We will work with the shipping provider to resolve the issue promptly.

8. Changes to Shipping Policy

LUIS RAFAEL reserves the right to update this Shipping Policy at any time. Updates will be posted on this page.

9. Contact

For any questions regarding shipping, please contact:
info@luisrafaelstudios.com